Grievance Redressal

Appointed under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020, and as the published contact for data protection questions under the Digital Personal Data Protection Act, 2023.

Most problems are resolved faster by support@triam.ai — billing queries, refunds, access issues and bugs all go there and are usually answered the same working day.

Use the Grievance Officer when support has not resolved it, when you are unhappy with the outcome, or for anything involving your personal data rights.

• The email address registered to your Triam account.
• What happened, and when.
• Any invoice or payment reference, if it concerns a charge.
• What you would like us to do about it.
• Any earlier ticket or email reference, so we can see what was already said.

• Acknowledgement within 24 hours of receipt, with a reference number.
• Resolution within 15 days of receipt.
• A reason for the decision, whether or not it goes your way.
• Data-protection requests answered within 30 days, per the DPDP Act.

These are the statutory timelines, not targets.

• Data protection — you may complain to the Data Protection Board of India once you have exhausted our process.
• Consumer matters — the National Consumer Helpline (1915) and the consumer commissions are open to you.
• Payments — if it concerns a transaction, Razorpay operates its own grievance process, and the RBI Ombudsman scheme applies to regulated payment entities.

Nothing here limits any right you have by law. But please do come to us first — we would rather fix it than have you explain it to a regulator.