Refund & Cancellation Policy

You can cancel your subscription at any time from Settings → Billing in the app. No phone call, no email required, no retention conversation.

Cancellation stops the next renewal. Your access continues until the end of the period you have already paid for — we do not cut you off the moment you cancel.

• First 7 days. If you are within 7 days of your first paid subscription and it isn’t right for you, write to us and we will refund it in full. No justification needed.
• After that. A period already begun is not refunded pro-rata. Cancel and you keep access to the end of it.
• If we are at fault. Where a defect or an extended outage on our side meaningfully deprived you of the Service, we will refund the affected period whether or not the window above has passed. Tell us what happened and we will look at it properly.
• If we terminate without cause, we refund the unused portion of the prepaid period.

Where your plan bills usage in arrears, those charges reflect transaction value you have already processed and are not refundable once the month has closed.

If you believe a usage charge is wrong, raise it within 30 days of the invoice. We will show you the calculation — the transaction value, the rate, the cap and any overage — and correct it if it is wrong.

• Unused purchased credits can be refunded within 48 hours of purchase if you bought them by mistake. Write to support@triam.ai with the payment reference.
• Consumed credits are not refundable — the AI request has been made and the cost incurred.
• Free credits included with a plan have no cash value, expire at the end of each billing period and are never refundable.
• Failed requests are not charged. If an AI request errors or returns nothing usable, the credits are returned to your balance automatically. If you see a charge for a request that produced nothing, that is a bug — tell us and we will refund it.

Data migration and optional professional services are charged for work performed. Once a migration has run, the charge stands. If a migration fails through our fault we will re-run it at no cost, or refund the charge if you would rather not proceed.

Email support@triam.ai with your registered email, the payment reference or invoice number, and what you would like refunded and why.

• We acknowledge within 2 working days.
• We decide within 7 working days and tell you the reason either way.
• Approved refunds go back to the original payment method — we cannot redirect a refund to a different card or account — and typically reach you in 7–10 working days once we have issued them. The final leg is your bank’s, not ours.
• Refunds are issued net of GST already remitted, in line with GST rules on credit notes.

Escalate to our Grievance Officer — see the grievance page. Complaints are acknowledged within 24 hours and resolved within 15 days.

Please raise it with us before initiating a chargeback. A chargeback on a live account can cause an automatic suspension at the payment gateway, which helps neither of us and is slower than simply asking.